Trulabs recognizes the importance of privacy and we are committed to protecting your personal information. Trulabs comply with the Information Technology Act (2000), which provides for the fair handling of personal information, and sets standards for the collection, access, storage and use of personal information. Our policy for dealing with any personal information that you disclose to us is explained below. Our clinics are also governed by various State-specific privacy laws.
Trulabs is a certified by National Accreditation Board for Testing and Calibration Laboratories India, and must undergo regular inspections for certification and continuing accreditation purposes.
The type of personal information we collect depends on the nature of your dealings with us and the reason for collecting it.
Personal information means information or an opinion about you. The personal information we collect about you may include your name, sex, date of birth and contact details, your employment details and work experience, industry expertise, areas of interest, qualifications, aptitude test results, opinions about your work performance (eg references), incidents at the workplace, and other information obtained or received by us in connection with your possible and actual work placements, details of your dealings with us, and any other information reasonably necessary to provide you with our services.
Sensitive information is a special category of personal information under the Act. It is information or opinion about you, including membership of a professional or trade association or membership of a trade union, criminal record, health information, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, or sexual preferences or practices. As outlined in the Act, sensitive information can, in most cases, only be disclosed with your consent.
Trulabs may collect the following types of personal information:
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
How we collect personal information also depends on the nature of your dealings with us.
Trulabs collects personal information directly from you whenever it is reasonable and practical to do so.
When collecting personal information from you, we may collect it in ways including:
We may also collect personal information from third parties including:
Where your personal information is provided to us by a third party, we will take reasonable steps to let you know that we have your personal information, unless it is obvious from the circumstances that you know or would expect us to have the information. Reasonable steps may include asking the person who gave us your information to let you know that we have that information.
If you elect not to provide some personal information to us, this may affect our ability to provide services to you.
When Trulabs receives a request to provide you with pathology services, we create a unique digital medical record for you. Every time we perform a pathology service for you, new information is added to your medical record.
Trulabs takes reasonable steps to protect patient medical records from misuse, interference and loss and also from unauthorized access, modification and disclosure. These steps include ensuring that our information technology systems and processes comply with the requirements of the National Pathology Accreditation Advisory Council for information communication.
Trulabs will only collect personal information in connection with providing services to you or carrying out business activities. Trulabs will only use your personal information for the purpose(s) you have provided the information, or as otherwise permitted by law.
Generally, the purpose for which Trulabs collects personal information will be apparent from the way in which we collect it, or will be disclosed at the time of collection. The primary reason that Trulabs collects and uses your personal information about you is in order to provide you with appropriate care, treatment and services. If at any time the purpose for which we are collecting your personal information is unclear, please raise your concerns with the person you are dealing with or contact us using the contact details below.
Personal information disclosed to Trulabs may be accessed by permitted users. In most circumstances, the personal information will be disclosed to people located in India.
When we engage the services of a third party, we take reasonable steps to ensure they comply with the Act and maintain the confidentiality of any personal information to which they have access.
If Trulabs is required to disclose personal information to an overseas recipient, Trulabs will take reasonable steps to ensure that the overseas recipient complies with the Indian Privacy Principles.
Trulabs does not disclose information about your individual visits to the Trulabs website.
Trulabs may use your personal information for research and development of our services or to send you information about other services offered by us which may be of interest to you. If you would prefer not to receive information on other services affected by us or other material from us, please let us know by sending an email to the contact details below and we will respect your request. Alternatively, simply select the “unsubscribe” option in any of the emails that you receive from us.
Trulabs may disclose your personal information (including to trusted third parties) for the purposes for which it is primarily held or for a related secondary purpose and in some cases we may only disclose information with your consent.
Your personal information may be collected, held, used and disclosed in connection with:
Trulabs use the information in your medical record:
Trulabs may disclose your complete pathology medical history, including all pathology results for all pathology services we have ever performed for you (regardless of who requested the relevant pathology services), to a doctor who requests this. Trulabs will only do this if the doctor confirms that you have consented to this occurring.
For some specific pathology tests (such as full blood counts, electrolytes, liver function tests and other serology and immunology pathology tests), it is accepted clinical practice that Trulabs must give your doctor not only the results of the test your doctor has requested, but also past results of previously performed tests to allow your doctor to compare the results. Past results assist your doctor in determining whether your current test result is abnormal.
There may be times where we will need to disclose your personal information to third party laboratories when we have to obtain confirmatory testing or, for highly specialised pathology services. Your personal information will only be disclosed for the limited purpose of obtaining the necessary pathology services.
If you are applying for a role within Trulabs Pathology, then your personal information may be collected, held, used and disclosed in connection with:
There may be circumstances where Trulabs is required to by law to disclose your personal information without your consent.
Trulabs gather information about all our website users collectively, such as what areas users visit more frequently and what services users access the most. Trulabs only uses such data anonymously and in the aggregate. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall website experience for you.
In some instances we may need specific information about you, such as name, address, email address, telephone number etc. Trulabs will collect this information if you apply for a job or sign up for a service via our website. We may also ask you for other information such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience.
Given the nature of the services that we provide we generally are not able to deal with you on an anonymous or pseudonymous basis.
Safeguarding the privacy of your information is important to Trulabs Pathology, whether you interact with us personally, by phone, mail, over the internet or other electronic medium.
Trulabs stores its documents and personal information collected from those sources on:
Trulabs engages IT specialists located in Nepal to provide us with limited IT, clerical and administrative services from time to time. These IT specialists have remote access to our servers located in India in which they can access your personal information. In these circumstances no personal information or data is removed from our servers or transferred overseas.
Trulabs may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
Trulabs take all reasonable steps to ensure that your personal information is accurate, complete and up to date. To assist, please contact Trulabs if any of the details you have provided are incorrect or have changed.
Trulabs is committed to keeping your personal information secure. Trulab stakes reasonable steps to protect your personal information from misuse, loss and from unauthorized access, modification or disclosure.
While Trulabs uses all reasonable endeavors to ensure that you provide personal information in a secure environment, no data transmission over the internet can be guaranteed as totally secure. Trulabs does not accept responsibility of information transmitted to us over the internet.
Our website may contain links or plug-ins to other sites. Trulabs is not responsible for the content of, the privacy practice or policies of, those sites.
You have the right to access your personal information held by Trulabs Pathology. You can also make a request for us to correct any inaccurate, incomplete or out-of-date personal information.
For security reasons, a written request may be required to access your information verifying your identity and specifying what information you require.
We may charge a small fee for the retrieval of your information. We are committed to granting your access to your personal information within a reasonable time frame if it is reasonable and practicable to do so. There may be some circumstances where we are not required to give you access to or correct your personal information. There may also be legal reasons for not granting you access. In such circumstances, we will explain those reasons to you.
Trulabs does not collect personal information from casual visitors to our website, unless you have voluntarily supplied us with personal information via one of our web forms or via email.
When you visit the website and browse the information it contains, you do so anonymously unless you choose to provide Trulabs with information about yourself.
If you do nothing during your visit apart from browse through the website, for example reading pages, viewing images, or downloading information without submitting any personal information, Trulabs will gather and store information about your visit automatically. This information does not identify you personally.
The information collected automatically may include the domain from which you access the internet, the date and time you access the website, and the internet address of the website from which you linked directly to the website. This information is used as an aggregate form to make the website more useful and attractive to its users.
Information gathered automatically is also for site management and, in the case of suspected unauthorized activity, law enforcement and possible criminal prosecution.
Trulabs may use your information for research and development of our services. If you are a medical practitioner or any other referee that refers pathology to us, we may send you information about other services offered by Trulabs which may be of interest to you. If you would prefer not to receive promotional or other material from us, please let us know by sending an email to us and we will respect your request.
Your privacy is important to Trulabs and we will make every effort to resolve your concerns. To assist us in helping you, we ask you to follow a simple three-step process.
Please direct your privacy related questions and feedback to Trulabs management team on email@example.com.